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Frequently Asked Questions

  • Do you test on animals?
    No, we don't test on animals.
  • What are your watercolours made of?
    Watercolor is a unique material that allows children to create bright and picturesque pictures. Our watercolor paints are made from high quality and safe materials. They dissolve easily and have high color saturation.
  • What is plasticine?
    Plasticine is a safe material for creativity and modeling. It has a soft and elastic texture, holds its shape well, and is often used to create detailed and realistic projects. Our plasticine is safe, enhancing the modeling process for children.
  • Are your products non-toxic?
    Yes, our products are non-toxic and safe for use. Made with natural binders and child-safe pigments. It does not release harmful substances, complies with the requirements of the Technical Regulations for Toy Safety (developed in accordance with Directive 2009/48/EC on the safety of toys), and has a sanitary and hygienic examination certificate. Shelf life: unlimited.
  • What is your return policy?
    Our return policy allows customers to return items within 30 days of purchase for a full refund.
  • What are your postage prices?
    Our postage prices vary depending on the weight and destination of the package. You can view the exact postage cost during the checkout process or check our Shipping Information page.
  • How can I track my order?
    You can track your order by logging into your account and checking the order status. Additionally, a tracking link will be provided in your shipping confirmation email.
  • What should I do if my order is lost?
    If your order is lost, please contact our customer support team at contact@adriartltd.com with your order details, and we will assist you in resolving the issue.
  • What should I do if my order is lost?
    If your order is lost, please contact our customer support team at contact@adriartltd.com with your order details, and we will assist you in resolving the issue.
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